Datenschutzrichtlinie

1. Who we are

BraneIQ is a digital intelligence platform operated by Cozmot Inc. Our public website is hosted at braneiq.com. BraneIQ Listen (insights.braneiq.com) provides social listening and brand intelligence. BraneIQ Moderator (moderator.braneiq.com) provides AI-powered comment moderation for Facebook and Instagram. BraneIQ YouTube Moderator (ytm.braneiq.com) provides AI-powered YouTube comment moderation. This policy applies to all BraneIQ properties and is specific to our application and organization.

2. Scope of this policy

This policy covers:

• Visitors to braneiq.com and localized marketing pages
• Users who register for or log in to BraneIQ products
• Customers who connect third-party accounts (including Google/YouTube and Meta/Facebook) to BraneIQ
• Demo, contact, and support form submissions
• Website analytics collected through Google Tag Manager and Google Analytics

3. Information we collect

Depending on how you interact with BraneIQ, we may collect:

• Account and profile information: name, email address, company name, job title, and authentication identifiers when you create an account or sign in
• Connected account data: information made available when you authorize BraneIQ to access third-party platforms (such as Google, YouTube, or Meta) on your behalf
• Customer workspace data: keywords, brands, moderation rules, alerts, and configuration you submit to the Services
• Public and licensed social content: mentions, comments, posts, and metadata ingested from social platforms and news sources at your direction
• Usage and log data: IP address, browser type, device information, pages viewed, feature usage, timestamps, and diagnostic logs
• Communications: messages you send to [email protected], demo requests, and sales inquiries
• Payment and billing information: processed by our payment providers where applicable (we do not store full card numbers on BraneIQ servers)

4. Google user data

If you choose to connect a Google or YouTube account, or use Google sign-in with BraneIQ (including BraneIQ YouTube Moderator at ytm.braneiq.com), we access Google user data only as permitted by you and only to provide the features you request. The specific data we access depends on the Google OAuth scopes you approve during authorization.

• Access: We may access basic profile information (such as your name and email address), account identifiers, YouTube channel identifiers, comments, and other Google user data required for the integration you enable (for example, authentication, YouTube comment moderation, workspace access, or connected Google services you authorize)
• Use: Google user data is used solely to authenticate you, provision your BraneIQ account, deliver product functionality you request (including YouTube comment moderation), maintain security, provide customer support, and comply with applicable law. We do not use Google user data for unrelated advertising or to sell user data
• Storage: Google user data is stored on secure servers operated by BraneIQ or our infrastructure providers. Access tokens and credentials are encrypted at rest where applicable. Data is stored only for as long as needed to provide the Services or as required by law
• Sharing: We do not sell Google user data. We do not share Google user data with third parties except with subprocessors that help us operate the Services (such as cloud hosting), when required by law, or with your explicit direction. Subprocessors are bound by confidentiality and data-protection obligations
• Human access: BraneIQ personnel do not access Google user data except when necessary for security, support at your request, legal compliance, or aggregated/de-identified internal operations

5. Google API Services — Limited Use disclosure

BraneIQ's use and transfer of information received from Google APIs (including YouTube API Services used by BraneIQ YouTube Moderator) will comply with the Google API Services User Data Policy, including the Limited Use requirements. In particular:

• We use Google user data only to provide or improve user-facing features of BraneIQ that you have requested
• We do not use Google user data for serving advertisements, including retargeting, personalized, or interest-based advertising
• We do not sell Google user data to third parties
• We do not use or transfer Google user data for purposes unrelated to the core functionality of BraneIQ except with your consent, for security, for legal compliance, or in aggregated/de-identified form
• Human review of Google user data is limited to the circumstances described in Section 4

6. Meta (Facebook & Instagram) user data

If you connect Facebook or Instagram accounts to BraneIQ Moderator or other BraneIQ products, we access Meta platform data only as authorized by you and as needed to provide moderation, monitoring, and related features.

• Access: Page IDs, ad account identifiers, access tokens, comments, comment metadata, and related content required to moderate or analyze social interactions you configure
• Use: Solely to provide BraneIQ Moderator and related Services you request, including automated moderation, reporting, and workspace management
• Storage: Encrypted tokens and related data are stored securely and retained only as long as your integration is active or as required by law
• Sharing: We do not sell Meta user data. Sharing is limited to infrastructure providers and subprocessors under contract, legal requirements, or your instructions
• Deletion: When you disconnect a Meta integration or delete your account, we delete or de-identify associated tokens and customer-specific data within a reasonable period, subject to backup and legal retention requirements

7. Website analytics and cookies

Our marketing website uses Google Tag Manager and Google Analytics to understand site traffic and improve braneiq.com. These tools may collect cookies, device identifiers, page views, referral URLs, and similar usage data. You can control cookies through your browser settings. Where required by law, we will provide consent mechanisms. Analytics data from the public website is not combined with Google OAuth product data for advertising purposes.

8. How we use information

We use personal information and platform data to:

• Provide, operate, maintain, and improve the Services
• Authenticate users and manage accounts and workspaces
• Process demo requests, support tickets, and customer communications
• Monitor platform security, prevent fraud, and enforce our Terms of Service
• Comply with legal obligations and respond to lawful requests
• Generate aggregated, de-identified analytics to improve product performance

9. How we share information

We do not sell personal information. We may share information:

• With service providers (hosting, email, analytics, payment, and support tools) who process data on our behalf under contractual safeguards
• With your organization and authorized workspace members according to your account settings
• When required by law, regulation, legal process, or governmental request
• To protect the rights, safety, and security of BraneIQ, our users, or the public
• In connection with a merger, acquisition, or sale of assets, with notice where required by law

10. Where data is stored

BraneIQ data is stored on cloud infrastructure operated by reputable providers. Depending on your plan and configuration, data may be processed in the United States or other regions where our subprocessors operate. We implement appropriate safeguards for international transfers where applicable.

11. Data retention

We retain information for as long as necessary to provide the Services, fulfill the purposes described in this policy, and comply with legal obligations. When you disconnect a third-party integration, close your account, or request deletion, we delete or anonymize customer-specific data within a commercially reasonable period, except where retention is required for backups, dispute resolution, security logs, or legal compliance.

12. Security

We use administrative, technical, and organizational measures designed to protect information, including encryption in transit (TLS), encryption at rest for sensitive credentials where applicable, access controls, tenant isolation, and audit logging. No method of transmission or storage is completely secure; please use strong passwords and protect your account credentials.

13. Your privacy rights

Depending on your location, you may have rights to access, correct, delete, restrict, or port your personal information, and to object to certain processing. California residents may have additional rights under the CCPA/CPRA. EEA, UK, and Swiss users may have rights under GDPR. To exercise your rights, contact [email protected]. We will verify your request and respond within applicable legal timeframes.

14. Revoking third-party access

You can disconnect third-party integrations at any time:

• Google / YouTube: Visit your Google Account permissions at https://myaccount.google.com/permissions and remove BraneIQ, or disconnect the integration within BraneIQ YouTube Moderator (ytm.braneiq.com) or your BraneIQ workspace settings
• Meta/Facebook: Remove BraneIQ from your Facebook Business Integrations or Instagram connected apps, or disconnect within BraneIQ Moderator settings
• BraneIQ account: Email [email protected] to request account closure or data deletion
• After revocation, we stop collecting new data from the disconnected service and delete associated tokens according to our retention practices

15. Changes to this policy

We may update this Privacy Policy from time to time. When we make material changes — including changes to how we access, use, store, or share Google user data — we will update the "Last updated" date above and, where appropriate, notify you by email or through the Services. Continued use after changes become effective constitutes acceptance of the updated policy.

16. Contact us

For privacy questions, data requests, or Google OAuth verification inquiries, contact Cozmot Inc / BraneIQ at [email protected]. Our privacy policy URL is https://braneiq.com/en/privacy-policy.